At 92 Designs customer satisfaction is our highest priority. Our items are all handmade with the highest quality materials, and with intricate attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us at 415-500-2932 or send an email for an exchange within 14 days of the date of receipt, provided:
– The item is unworn and in its original condition, and
– The original invoice number is included with the return.
Please note the order error or specific defects. Items must be securely packed, and packages must be shipped back to us using a traceable method such as UPS or Fed-Ex. Please be sure to keep the Return Tracking Number. For your protection, items should be insured for their full value.
Only merchandise received by us can be processed for exchange or store credit.
If you are exchanging an item due to a error made by 92 Designs, we will pay the shipping cost to send a replacement item to you.
92 Designs items are handmade in our San Francisco shop once ordered, we do not keep most items in stock. Due to the rare and personal nature of our products, we do not process refunds.
92 Designs offers a simple, flat-rate of $5.00 for all orders!
Although some items are in stock and ship within 2 business days, most items on the website are produced to order and ship within one week or less from the order date. In some instances, production may take up to two weeks depending on material availability. Shipping transit times vary depending on the delivery address. We ship all orders via UPS. If special shipping instructions are required, such as to an APO / AFO, or certain international destinations, please contact us in advance for arrangement. We reserve the right to ship via the carrier of our choice to ensure the most reliable and secure shipping method.
We respect each individual’s right to personal privacy, and we are committed to protecting your privacy. All your personal information, including your postal and email address, are kept confidential at all times, even if write a product review. We do not sell, trade, or rent any information we collect from you to third parties.
When you order from us, we collect personally identifiable infor